Shipping policy
Shipping Policy for Motion Maker
At Motion Maker, we strive to ensure that your order is processed quickly and delivered safely. Please review our shipping policy for information on shipping methods, costs, and timelines.
Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Costs We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the shipping method selected, the destination, and the weight of your order.
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Standard Shipping
- Delivery Time: 5-7 business days
- Cost: Calculated at checkout based on order weight and destination
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Express Shipping
- Delivery Time: 2-3 business days
- Cost: Calculated at checkout based on order weight and destination
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Overnight Shipping
- Delivery Time: 1 business day
- Cost: Calculated at checkout based on order weight and destination
Free Shipping
- We offer free standard shipping on orders within Canada.
- Free shipping promotions will be applied automatically at checkout.
International Shipping
- We ship to most international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
- International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link to track your shipment.
- You can also track your order status by logging into your account on our website.
Shipping Address
- Please ensure that your shipping address is correct and complete to avoid delays. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If you need to change your shipping address after placing an order, please contact our customer service team at [customer service email] or [customer service phone number] as soon as possible.
Delivery Issues
- If your order has not arrived within the estimated delivery time, please contact us at [customer service email] or [customer service phone number] for assistance.
- In the case of lost or damaged shipments, we will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
Additional Information
- We do not ship to P.O. boxes or APO/FPO addresses.
- Shipping times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing.
Contact Us If you have any questions or need further assistance with your order, please contact our customer service team at info@motionmaker,ca. We are here to help!
Thank you for shopping with Motion Maker. We appreciate your business and look forward to providing you with an exceptional shopping experience.